How Do I Access Care?

Always call your Family Physician first. Continuity of care is important and unless it is an emergency situation your Family Physician is always your first point of contact.

Looking for health advice? Please call the Telephone Health Advisory Service (THAS) at 1-866-553-7205 from 5:00 p.m. – 9:00 a.m. weekdays and on weekends and holidays. You will be connected with a Registered Nurse who will provide medical advice and direction.

Evening clinic

Our evening clinic is available to all Loyalist Family Health Team patients for urgent care (ex. fever, sore throat, ear infections, urinary tract infections, etc.) only. The clinic runs Monday – Friday from 5:00 p.m. – 8:00 p.m, (the last patient will be booked at 7:45 p.m.). Please call your physician's office to book an appointment. Evening Clinics are not meant for complex or longstanding problems, ongoing care, or prescription renewals which are best delivered by your own physician.

Weekends & Statutory Holidays

Contact the Telephone Health Advisory Service (THAS) 1-866-553-7205



For emergency situations, please call 911 or go  Kingston General Hospital (open 24 hours a day, 7 days a week) or the closest emergency department.