FAQs

• Yes. We must validate the health card numbers of the people we treat, so please bring to every appointment
• For more information about your health card please visit the Ontario Ministry of Health and Long-Term Care

• Health Care Connect is a program that will help people without a doctor find one in their community
• To join Health Care Connect, call 1-800-445-1822

• Physicians are available for evening clinic appointment's Monday to Friday from 5:00pm to 7:45 pm by appointment
• Please call your own Doctor's office for an appointment in the after-hours clinic

• Please call your family doctor's office to reschedule your appointment

The onsite Dynacare Lab is closed until further notice.

Alternate locations to get lab work done in Kingston and Napanee are:

LifeLabs Mobile Lab Service

LifeLabs  1-877-849-3637

791 Princess St., Unit #102, Kingston 

Weekdays: Mon-Fri: 7AM-4PM  (closed weekends)

1473 John Counter Blvd., Suite #100, Kingston 

Weekdays: Mon-Fri: 7AM-3PM

Sat: 8AM-12PM (closed Sun)

255 Bagot St., Kingston 

Mon, Wed, Fri: 7:30AM-4PM 

Tues, Thurs: closed

Sat-Sun: closed

310 Bridge St. W. Unit C-02, Napanee

Weekdays: Mon-Fri: 8AM-4PM  (closed weekends)

• Nursing services are available Monday to Friday from 8:30 am to 11:45 am and 1:00-4:15 pm
• You must first arrange nursing care through your doctor's office (immunizations, injections, suture removal...)

• Your health team will be able to manage your care best by having the most up-to-date medication list or see the medication that you take

• Yes. Your doctor will refer you and arrange an appointment as needed

• Contact your family doctor's office and an appointment will be arranged with a smoking cessation councillor

• Preregistration for group classes is required 
• Call your doctor's office to register for classes

Yes, the information stored within the EMR is shared with the Canadian Primary Care Sentinel Surveillance Network (CPCSSN). The Canadian Primary Care Sentinel Surveillance Network (CPCSSN) extracts de-identified patient data from the electronic medical records of primary care practices across the country. CPCSSN applies cleaning, coding and standardization algorithms to transform raw EMR data into meaningful information that can be used for quality improvement, chronic disease surveillance, and research. Click here to see the CPCSSN poster for further information.

Go to the "Contact Us" page on our website where you can confidentially submit any suggestions, concerns, or complaints. Please include your phone number in case the Executive Director needs to follow-up with you.

Complaints about physicians should be directed back to the physician or can be pursued with the College of Physicians and Surgeons.