FAQs

• Yes. We must validate the health card numbers of the people we treat, so please bring to every appointment
• For more information about your health card please visit the Ontario Ministry of Health and Long-Term Care

• Health Care Connect is a program that will help people without a doctor find one in their community
• To join Health Care Connect, call 1-800-445-1822

• Physicians are available for evening clinic appointment's Monday to Friday from 5:00pm to 7:45 pm by appointment
• Please call your own Doctor's office for an appointment in the after-hours clinic

• Please call your family doctor's office to reschedule your appointment

• Dynacare laboratories is closed until further notice. 
  

   

  Alternate locations to get lab work done in Kingston and Napanee are:

   

  LifeLabs Mobile Lab Services

  LifeLabs  1-877-849-3637

  791 Princess St., Unit #102, Kingston 
  

  Weekdays: Mon-Fri: 7AM-4PM  (closed weekends)

  1473 John Counter Blvd., Suite #100, Kingston 
  

  Weekdays: Mon-Fri: 7AM-3PM 

  Sat: 8AM-12PM (closed Sun)
  

  310 Bridge St. W. Unit C-02, Napanee

  Weekdays: Mon-Fri: 8AM-4PM  (closed weekends)

• Nursing services are available Monday to Friday from 8:30 am to 11:45 am and 1:00-4:15 pm
• You must first arrange nursing care through your doctor's office (immunizations, injections, suture removal...)

• Your health team will be able to manage your care best by having the most up-to-date medication list or see the medication that you take

• Yes. Your doctor will refer you and arrange an appointment as needed

• Contact your family doctor's office and an appointment will be arranged with a smoking cessation councillor

• Preregistration for group classes is required 
• Call your doctor's office to register for classes

Go to the "Contact Us" page on our website where you can confidentially submit any suggestions, concerns, or complaints. Please include your phone number in case the Executive Director needs to follow-up with you.

Complaints about physicians should be directed back to the physician or can be pursued with the College of Physicians and Surgeons.