PATIENT INFORMATION

• Yes. We must validate the health card numbers of the people we treat, so please bring to every appointment • For more information about your health card please visit the Ontario Ministry of Health and Long-Term Care (https://www.ontario.ca/page/ministry-health)

• Health Care Connect is a program that will help people without a doctor find one in their community • To join Health Care Connect, call 1-800-445-1822

• Physicians are available for evening clinic appointment's Monday to Friday from 4:30pm to 7:30 pm by appointment • Please call your own Doctor's office for an appointment in the after-hours clinic

• Please call your family doctor's office to reschedule your appointment

Dynacare(https://www.lifelabs.com/) (https://www.lifelabs.com/) Use the Dynacare - Net Check In app to check in before arriving to the lab and the Dynacare Plus app to securely track and trend all your personal health information. Locations B006A-690 Gardiners Rd, Kingston Monday to Friday: 8:00 a.m. - 4 p.m. (closes for lunch between 11:30-12:30) No appointment required. Free parking available at the Gardiner’s Road location. 2 Dundas St. West, Belleville Monday to Friday: 8:00 a.m. - 4 p.m. (closes for lunch between 12-1pm) LifeLabs(https://www.lifelabs.com/) 1-877-849-3637 To book LifeLabs Mobile Lab Services.(https://www.lifelabs.com/tests-services/mobile-lab-services/) please call (613) 546-3777. LIFELABS LOCATIONS: 791 Princess St., Unit 102, Kingston Monday to Friday: 7:30am -3:30pm 1473 John Counter Blvd., Suite 100, Kingston Monday to Friday: 7:00am -4:00pm Saturday 8:00am-12:00pm 255 Bagot St., Kingston Monday to Friday: 7:30am -4:00pm 310 Bridge St. W. Unit C-02, Napanee Monday to Friday: 8:00am -4:00pm No appointment reqired and online booking available. Online booking instructions: In order to book an appointment, patients must have an account. Once a patient is logged into their account, they will be able to book an appointment by the following steps: 1. Click Book Appointment 2. Enter an address to find a location near you 3. Select the location you want to book an appointment 4. Click next 5. Select available date and time 6. Select the name from the list when confirming appointment 7. Confirm appointment.

• Nursing services are available Monday to Friday from 8:30 am to 11:45 am and 1:00-4:15 pm • You must first arrange nursing care through your doctor's office (immunizations, injections, suture removal...)

• Your health team will be able to manage your care best by having the most up-to-date medication list or see the medication that you take

• Yes. Your doctor will refer you and arrange an appointment as needed

• Contact your family doctor's office and an appointment will be arranged with a smoking cessation councilor

• Preregistration for group classes is required • Call your doctor's office to register for classes

Go to the "Get in Touch" page on our website where you can confidentially submit any suggestions, concerns, or complaints. Please include your phone number in case the Executive Director needs to follow-up with you. Complaints about physicians should be directed back to the physician or please refer to our patient/public complaints policy (https://www.loyalistfht.com/public-dispute?rc=test-site) (https://www.loyalistfht.com/public-dispute?rc=test-site)

Please click h(https://support.avaros.ca/hc/en-us/articles/23658264624397-Secure-Patient-Messaging-Portal)ere for information on how to sign up to our patient messaging portal. If you are having any difficulties with your patient portal, please contact support@medley.health (mailto:support@medley.health)and someone would be happy to assist you!