PATIENT INFORMATION

What You Need to Know

Please bring your health card with you to every appointment. You will be asked to present it to the receptionist.

If your health card is lost, stolen, or damaged please call the Service Ontario INFOline at 1-866-532-3161

You are required by law to notify the Ministry of Health and Long Term Care if you change your address. Please contact your local OHIP office or Service Ontario sites. Please refer to the ministry website for more options.

When your health card expires, you need to renew it at Service Ontario. Please bring your new health card to your next appointment for the receptionist to update our information in our medical records.

Please click here to access the Virtual Care Guide for Patients.

In collaboration with patients and their families, the Canadian Medical Association, the College of Family Physicians of Canada and the Royal College of Physicians and Surgeons of Canada have created this guide to help patients prepare for “virtual visits” with their doctor. It focuses on video visits, although it is also possible to receive virtual care through phone calls, text messaging and email. We recommend that you read the entire guide to gain the best possible results.

As a patient, please keep the following in mind:

You should bring your health card to every visit
Keeping your personal records up to date is important. Remember to let us know of any changes in your address, phone numbers and which pharmacy that you use
If your health card is lost or stolen, please call Service Ontario
Let us know one week in advance of any refills that may be required
Call your physician's office first for an appointment before you choose to attend a clinic elsewhere. Your physician will do what they can to see if you can be accommodated with either our Nurse Practitioner or during our evening clinic
Patient, Family and Caregiver Declaration of Values for Ontario

View Patient Code of Conduct

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Frequently Asked Questions

What’s it like to work at Loyalist Family Health Team?

The team of clinical, administrative and inter-disciplinary health professionals at Loyalist Family Health Team work collaboratively to offer health education and promotion, and disease prevention and diagnosis using a self-management approach. The team's goal is to address the particular needs of our patients and those within our community.
Who is on the team?

In addition to family physicians, the team includes Registered Nurses, Registered Practical Nurses, a Nurse Practitioner, a Dietitian, a Social Worker, an Occupational Therapist, and administrative staff. Some of these positions are referred to as “Inter-disciplinary Health Professionals” which are people who have expertise in specific areas, that help support the efforts of physicians in patient care.
How do I find out about employment opportunities?

All new positions are posted on our website in addition to using other forms of media (job boards, newspapers). Check Career Listings regularly for any current opportunities.
How do I apply for a position at Loyalist Family Health Team?

Applications can be submitted by email to the address provided with each job posting or dropped off to the reception desk. FAXED applications will not be accepted.

What’s it like to work at Loyalist Family Health Team?

The team of clinical, administrative and inter-disciplinary health professionals at Loyalist Family Health Team work collaboratively to offer health education and promotion, and disease prevention and diagnosis using a self-management approach. The team's goal is to address the particular needs of our patients and those within our community.
Who is on the team?

In addition to family physicians, the team includes Registered Nurses, Registered Practical Nurses, a Nurse Practitioner, a Dietitian, a Social Worker, an Occupational Therapist, and administrative staff. Some of these positions are referred to as “Inter-disciplinary Health Professionals” which are people who have expertise in specific areas, that help support the efforts of physicians in patient care.
How do I find out about employment opportunities?

All new positions are posted on our website in addition to using other forms of media (job boards, newspapers). Check Career Listings regularly for any current opportunities.
How do I apply for a position at Loyalist Family Health Team?

Applications can be submitted by email to the address provided with each job posting or dropped off to the reception desk. FAXED applications will not be accepted.