101-200 Speers Blvd., Amherstview, Ontario, K7N 0B6
PATIENT INFORMATION
What You Need to Know
Please bring your health card with you to every appointment. You will be asked to present it to the receptionist.
If your health card is lost, stolen, or damaged please call the Service Ontario INFOline at 1-866-532-3161
You are required by law to notify the Ministry of Health and Long Term Care if you change your address. Please contact your local OHIP office or Service Ontario sites. Please refer to the ministry website for more options.
When your health card expires, you need to renew it at Service Ontario. Please bring your new health card to your next appointment for the receptionist to update our information in our medical records.
Please click here to access the Virtual Care Guide for Patients.
In collaboration with patients and their families, the Canadian Medical Association, the College of Family Physicians of Canada and the Royal College of Physicians and Surgeons of Canada have created this guide to help patients prepare for “virtual visits” with their doctor. It focuses on video visits, although it is also possible to receive virtual care through phone calls, text messaging and email. We recommend that you read the entire guide to gain the best possible results.
As a patient, please keep the following in mind:
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You should bring your health card to every visit
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Keeping your personal records up to date is important. Remember to let us know of any changes in your address, phone numbers and which pharmacy that you use
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If your health card is lost or stolen, please call Service Ontario
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Let us know one week in advance of any refills that may be required
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Call your physician's office first for an appointment before you choose to attend a clinic elsewhere. Your physician will do what they can to see if you can be accommodated with either our Nurse Practitioner or during our evening clinic
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Patient, Family and Caregiver Declaration of Values for Ontario
Take Control of Your Well-Being
Looking for answers? Our comprehensive resources have everything you need to take charge of your health journey
Frequently Asked Questions
Yes. We must validate the health card numbers of the people we treat, so please bring to every appointment
For more information about your health card please visit the Ontario Ministry of Health and Long-Term Care
Health Care Connect is a program that will help people without a doctor find one in their community
To join Health Care Connect, call 1-800-445-1822
Physicians are available for evening clinic appointment's Monday to Friday from 4:30pm to 7:30 pm by appointment
Please call your own Doctor's office for an appointment in the after-hours clinic
Please call your family doctor's office to reschedule your appointment
Dynacare
Use the Dynacare - Net Check In app to check in before arriving to the lab and the Dynacare Plus app to securely track and trend all your personal health information.
Locations
B006A-690 Gardiners Rd, Kingston
Monday to Friday:
8:00 a.m. - 4 p.m. (closes for lunch between 11:30-12:30)
No appointment required. Free parking available at the Gardiner’s Road location.
2 Dundas St. West, Belleville
Monday to Friday:
8:00 a.m. - 4 p.m. (closes for lunch between 12-1pm)
LifeLabs
1-877-849-3637
To book LifeLabs Mobile Lab Services. please call (613) 546-3777.
LIFELABS LOCATIONS:
791 Princess St., Unit 102, Kingston
Monday to Friday:
7:30am -3:30pm
1473 John Counter Blvd., Suite 100, Kingston
Monday to Friday:
7:00am -4:00pm
Saturday
8:00am-12:00pm
255 Bagot St., Kingston
Monday to Friday:
7:30am -4:00pm
310 Bridge St. W. Unit C-02, Napanee
Monday to Friday:
8:00am -4:00pm
No appointment reqired and online booking available.
Online booking instructions:
In order to book an appointment, patients must have an account.
Once a patient is logged into their account, they will be able to book an appointment by the following steps:
1. Click Book Appointment 2. Enter an address to find a location near you 3. Select the location you want to book an appointment 4. Click next 5. Select available date and time 6. Select the name from the list when confirming appointment 7. Confirm appointment.
Nursing services are available Monday to Friday from 8:30 am to 11:45 am and 1:00-4:15 pm
You must first arrange nursing care through your doctor's office (immunizations, injections, suture removal...)
Your health team will be able to manage your care best by having the most up-to-date medication list or see the medication that you take
Yes. Your doctor will refer you and arrange an appointment as needed
Contact your family doctor's office and an appointment will be arranged with a smoking cessation councilor
Preregistration for group classes is required
Call your doctor's office to register for classes
Go to the "Get in Touch" page on our website where you can confidentially submit any suggestions, concerns, or complaints. Please include your phone number in case the Executive Director needs to follow-up with you.
Complaints about physicians should be directed back to the physician or please refer to our patient/public complaints policy
Please click here for information on how to sign up to our patient messaging portal.
If you are having any difficulties with your patient portal, please contact support@medley.health and someone would be happy to assist you!
The team of clinical, administrative and inter-disciplinary health professionals at Loyalist Family Health Team work collaboratively to offer health education and promotion, and disease prevention and diagnosis using a self-management approach. The team's goal is to address the particular needs of our patients and those within our community.
In addition to family physicians, the team includes Registered Nurses, Registered Practical Nurses, a Nurse Practitioner, a Dietitian, a Social Worker, an Occupational Therapist, and administrative staff. Some of these positions are referred to as “Inter-disciplinary Health Professionals” which are people who have expertise in specific areas, that help support the efforts of physicians in patient care.
All new positions are posted on our website in addition to using other forms of media (job boards, newspapers). Check Career Listings regularly for any current opportunities.
Applications can be submitted by email to the address provided with each job posting or dropped off to the reception desk. FAXED applications will not be accepted.