Public Dispute

Last Updated: February 2025

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Patients and their families who have problems, complaints or concerns should first be directed to speak to their provider directly.

 

Patients and their families who have problems, complaints or concerns that have not been addressed by speaking with the specific provider are asked to follow the following procedure described below:

 

Initiating and resolving complaints

 

Members of the public and LFHT patients may provide feedback to Loyalist in the following ways:

 

a)      Verbally (in person) by appointment only to the Executive Director) 613 507 0213 x 206. If a complaint is made verbally, the complainant may be asked to provide a detailed description of their concerns in writing. A form will be provided for you to fill out.

 

b)      Written (by email or letter to the Executive Director v.acevedo@loyalistfht.com or 101-200 Speers Blvd Amherstview ON, K7N 0B6. A form will be provided for you to fill out.

 

c)      By submitting a comment through the patient suggestions box in the waiting room. Suggestion box complaints will only be followed up if the patient’s name and contact number has been provided.

 

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