Public Dispute

Last Updated: April 2026

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Patients and their families who have problems, complaints or concerns should first be directed to speak to their provider directly.

 

Patients and their families who have problems, complaints or concerns that have not been addressed by speaking with the specific provider are asked to follow the following procedure described below:

 

Initiating and resolving complaints

 

Members of the public and Loyalist Medical Centre patients may provide feedback to Loyalist in the following ways:

 

a)      Verbally (in person). If a complaint is made verbally, the complainant may be asked to provide a detailed description of their concerns in writing. 

 

b)      Written (by email or letter to the Executive Director yourprivacy@maplefht.ca or 101-200 Speers Blvd Amherstview ON, K7N 0B6. 

 

c)      By submitting a comment through the patient suggestions box in the waiting room. Suggestion box complaints will only be followed up if the patient’s name and contact number has been provided.

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d)      Through the Get in touch link on the website

 

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